Question 1

When should a UK order arrive?

Accepted Answer

Orders submitted before the daily cutoff can use next-day UK delivery. Our standard option usually arrives within 2-3 working days.

Question 2

Can you supply addresses outside the UK?

Accepted Answer

Our current priority is supplying UK customers with high-graded chemicals. Speak to us directly about a particular international or trade requirement.

Question 3

What grading applies to your chemical range?

Accepted Answer

Every Zagosa Spa & Pool chemical is UK-graded, carefully produced and thoroughly tested for the water treatment market against the highest standards for effectiveness and safety.

Question 4

Which sanitiser suits my water, chlorine or bromine?

Accepted Answer

Either can sanitise effectively. Chlorine generally acts more quickly and may have a stronger odour. Bromine often feels gentler on skin, remains active across a broader pH range and performs better at hot-tub temperatures.

Question 5

Where can I apply for authorised reseller status?

Accepted Answer

Open Contact Us and choose 'Reseller' in the form to enquire about stocking Zagosa Spa & Pool. Our team will respond with the relevant information.

Question 6

What is the correct way to keep hot tub chemicals?

Accepted Answer

Choose a cool, dry, ventilated location away from sunlight, children and pets. Close every lid firmly and separate different products. Never combine chemicals while dry.

Question 7

Which purchases are eligible for return?

Accepted Answer

Contact customer service to begin a return. Products must be unused, unopened and in their original packaging, and returned within 14 days after receipt.

Frequently Asked Questions